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Last updated: 12th September 2026
Every EXODUS garment is cut to order for one person, so we cannot accept change-of-mind returns. If something arrives faulty or not as ordered, we will repair, replace or refund it at no cost to you.
If you are unsure about sizing, contact us before you order. We would much rather check your measurements than have you receive something that does not fit.
We hold no stock. Nothing is pre-made. When you place an order, leather is selected and cut for you specifically, to the size or measurements you gave us.
A returned custom garment cannot be resold to anyone else. Under New Zealand law, goods made to a consumer’s specification are not subject to a change-of-mind return right, and we do not offer one.
New Zealand law does not give a general cooling-off period for online purchases in any case. Retailers who offer change-of-mind returns do so voluntarily, and we cannot, because of how we make.
You may cancel within 12 hours of placing your order, for a full refund, provided cutting has not begun.
Email theexodusapparels@gmail.com with your order number. Refunds are processed within 5 working days to your original payment method.
After 12 hours, leather has been selected and cut and the order cannot be cancelled.
Under the Consumer Guarantees Act 1993, goods sold to consumers in New Zealand must be of acceptable quality, match their description, and be fit for purpose. Nothing in this policy limits those rights.
Contact us within 30 days of delivery at theexodusapparels@gmail.com with your order number and photographs.
If there is a fault in materials or workmanship, or the garment does not match what you ordered, we will repair, replace or refund it — at no cost to you, including any return postage.
In many cases we can resolve a problem from photographs without you needing to send anything back. Where a return is necessary, we arrange and pay for it.
Where a failure is substantial, you may choose between a replacement and a refund. Where it is minor, we may repair it first, as the Consumer Guarantees Act allows.
Because we cannot accept change-of-mind returns, sizing deserves care up front.
If a garment does not match the measurements you gave us, that is a fault and Section 3 applies. If the measurements themselves were taken incorrectly, it is not — but contact us anyway. We will do what we reasonably can.
If your order has not arrived within 30 days of dispatch, contact us. We will trace it with the courier. If it is confirmed lost, we will remake or refund it at no cost to you.
Where you have ordered more than one piece, each ships separately and is assessed separately. A fault with one item does not affect the others.
Refunds go to the original payment method. Allow 5 working days for us to process, plus your bank’s own processing time.
Where your bank applied an international transaction fee at purchase, that fee is charged by your bank and we cannot refund it.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
If you are unhappy with how we have handled a claim, you can contact Consumer Protection at consumerprotection.govt.nz or 0800 943 600, or apply to the Disputes Tribunal.
Email: theexodusapparels@gmail.com · Monday to Friday, 2pm–8pm New Zealand time
